FAQ

DoublX 2Xperience

Virtual reality tours by ANYONE!

What is 2Xperience?

2Xperience is the easiest way to turn 360 images and video into living, breathing experiences! With our simple drag and drop editor you can quickly and simply create stunning VR/360 experiences and virtual tours.

What kind of media can I add to 2Xperience

You can add 360 images in JPEG format and 360 videos in MP4 format.

Can I create an experience with both still images and video?

Of course! Simply select the appropriate media type in the pages tab and upload the media from your computer.

What is a hotspot?

A hotspot is a button in your experience that connects between different pages. For example, if making a virtual tour of a home, you can create a hotspot that connects between the living room and the kitchen.

How do I connect pages with hotspots?

Simple – click on your hotspot and the side menu will appear. Under “Target Page” just select the page that you want the hotspot to lead to.

How do I add my photos/videos to my experience?

To add media to your experience, select the edit button on the project you wish to add photos on the main system dashboard. Inside your project click on the pages tab and then the “add page” button. Then select image or video depending on the media you wish to upload. Give your media a title (keep in mind that this will be the name of your page in the navigation menu) and click change media. Now you have the option of uploading pre-existing media or uploading your own. To upload, click on the “upload files” button on the top right and select the correct image or video from your computer. Now that the media is uploaded to your 2Xperience folder, you can select the image or video by clicking the circle to it’s left, click add to page, and then click create. Now this image or video will appear on the navigation menu at the bottom of the page as well as on the pages menu.

How do I view my projects?

There are two ways for you to view your projects. From the “my projects” dashboard, you can click on the eye icon on the specific project you want to view. Alternatively, while in the editor, you can click the preview button on the top right of the page.

How do I create an account?

In order to create your account, click on the sign-up button on the top right of the DoublX page. Then click the “sign up” button on the next page. You can choose to log-in with Facebook, Google, or email.

The Google and Facebook options are grayed out and I cannot sign in.

Please make sure to confirm that you agree to DoublX’s terms of use, privacy policy, and GDPR policy by clicking the the circle on the bottom of the sign in screen. The Facebook and Google options will then be available.

What is the difference between the basic plan and the professional plan?

The basic plan allows you to create a website (up to 15GB of content) and publish it online but cannot be connected to your domain and will still display DoublX branding. Our professional plan on the other hand allows you to host up to 30 GB on your website and allows you add your own branding and to connect to your domain.

What devices can I use to view my projects?

2Xperience projects can be viewed on any web browser on any device as 360 experiences. Additionally, you can view your projects as VR experiences on any smart phone by clicking the VR button at the bottom right of the experience.

Do I need to download 2Xperience to my device in order to use it?

There are two ways for you to view your projects. From the “my projects” dashboard, you can click on the eye icon on the specific project you want to view. Alternatively, while in the editor, you can click the preview button on the top right of the page.

How do I view my projects?

No! The 2Xperience platform is complely online, meaning you can access your projects from any device without downloading any software.

Can I create a project with both photos and videos?

Yes! You can have a combination of both still 360 images and 360 videos on your 2Xperience project and link them with hotspots.

How do I navigate to the project dashboard from inside of a project?

To return to the main project dashboard, click on the drop-down menu on the top right hand corner next to your name, and select “My Projects”.

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